Privacy Policy

Introduction

Tessera Fold is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website or engage our consulting services.

For questions about this policy or our data practices, please contact us at [email protected].

Data We Collect

We collect personal data in the following ways:

Information You Provide

When you contact us through our website, we collect the information you provide, which may include your name, email address, phone number, and any message content. This information is collected with your explicit consent when you submit our contact form.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies.

Information from Consulting Engagements

During consulting engagements, we collect organizational information necessary to perform our services. The specific data collected depends on the nature of the engagement and is always discussed and agreed upon before work begins.

How We Use Your Data

We use your personal data for the following purposes:

Communication: To respond to your inquiries, provide information about our services, and communicate regarding potential or active consulting engagements.

Service Delivery: To perform consulting services you have engaged us for, which may include analysis, reporting, and recommendations.

Website Improvement: To understand how visitors use our website and improve its functionality and content.

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

We process your data based on the following legal grounds: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

Data Sharing and Third Parties

We do not sell your personal data. We share data only in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist with website hosting, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements: We may disclose data when required by law, regulation, legal process, or governmental request.

We do not share client engagement information with third parties without explicit permission, except as required by law.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit using SSL/TLS protocols.

Access controls limiting data access to authorized personnel only.

Regular security assessments and updates to our systems.

Secure storage of physical documents containing personal data.

While we take reasonable steps to protect your data, no transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any suspected security breaches.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:

Inquiry Data: Contact form submissions are retained for 24 months unless you become a client.

Client Data: Data from consulting engagements is retained for 7 years following engagement completion to comply with professional standards and legal requirements.

Website Analytics: Analytics data is typically retained for 26 months.

After these periods, data is securely deleted or anonymized.

Cookies and Tracking

We use cookies to improve your website experience and understand how our site is used. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Your Rights

Under the Malaysia Personal Data Protection Act 2010 and other applicable data protection laws, you have the following rights:

Access: You can request a copy of the personal data we hold about you.

Correction: You can request correction of inaccurate or incomplete data.

Deletion: You can request deletion of your data, subject to legal retention requirements.

Objection: You can object to processing of your data in certain circumstances.

Data Portability: You can request your data in a structured, commonly used format.

Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers

Our services are provided from Malaysia. If you are accessing our website from outside Malaysia, please note that your data may be transferred to and processed in Malaysia, which has data protection laws that may differ from those in your jurisdiction. By using our services, you consent to this transfer.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will provide more prominent notice by email to registered users or through a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Tessera Fold

Email: [email protected]

Address: 7 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

Phone: +60 3-2148 5972

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.